Appointment Reminders

How to remind patients of their appointments using SMS and email

Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Reminding patients of their appointments can greatly reduce the amount of failed appointments in your practice

Using SMS and email means that messages can be delivered, quickly and accurately to the patient.

Like all correspondence in Dentally, any reminders sent will be kept in the patient’s correspondence history.

Manual Reminders

If you choose to send your appointment reminders manually, you can send an SMS directly from the appointment in the Calendar. Right-click on the appointment and select "Send SMS".

appointment reminders

You will be shown a confirmation screen before the SMS is created, choose "Send SMS" and it will be sent.

Automatic Reminders

These will be sent the requested number of days before the patient’s appointment using a template you can edit in Practice Settings.

All reminder messages sent via automation rules or practice settings will include the Calendar Invitation, and any patient who has opted in to receive SMS or Emails will receive a reminder.

We have a web page to help you with setting up automatic appointment reminders.

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