If a patient does not pay for their NHS treatment they will need an exemption associated with their account so they are not charged for the treatment they receive.

Once a patient has been registered on the dental software as being an NHS patient there will be  extra tabs in the patients details screen  - NHS and exemptions.

Adding an Exemption

Click ‘Add an Exemption’ to add a new exemption:

  • Choose which exemption is required.

  • Enter evidence if it has been seen.

  • Add the expiry date.

  • Note any supporting details. 

Click ‘Save’ to commit the exemption.

Some exemptions need the patient to have a National Insurance Number entered in the patients details.

The list of exemptions applicable are as follows:

  • None

  • Patient Under 18

  • Aged 18 and in Full Time Education

  • Full Remission

  • Partial Remission

  • Expectant Mother

  • Nursing Mother

  • Income Support

  • Tax Credit

  • Jobseekers Allowance

  • Income Related Employment and Support Allowance (ESA)

  • Pension Credit

  • Prisoner

  • Universal Credit

Removing an Exemption

When a patient’s exemption expires, you will no longer be allowed to use it on an NHS claim. The exemption will default to ‘None’ and the patient will be charged. You will need to add a new exemption to the patient if they have had their exemption renewed.

If a patient no longer has a valid exemption, but the exemption in their records has not yet expired, just add a new exemption of type ‘None’. Select this exemption when producing an NHS treatment plan.

It is possible to delete an exemption if it has been added to a patient in error. You cannot delete an exemption if it has ever been used on an NHS claim.

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