Practice Settings is the place to go when you need to manage practice details. Site Settings is where you manage settings for your site. You  must have Level 4 (Administrator) permissions to alter Practice settings.

Select Settings and click Practice Settings.

Dentally Practice Settings tabs

Practice Setting is split into 7 tabs:

If you have asked to Export your Dentally data, there will also be an Export tab here.

Practice Settings - Patient Communication tab

Dentally Practice Settings - Patient Communication Overview

SMS Character limit

Simple SMS messages are usually 160 characters. If you keep with the 160 character limit you will be charged for 1 SMS message.

Long SMS messages are limited to 152 characters per message. When you send an SMS message over 152 characters the message will be split. Large messages are split into 152 character segments and sent individually before being rebuilt by the recipients device. For example, a 288 character message will be sent as 2 messages and you will be charged for 2 messages, however it will appear as 1 message to the recipient.

SMS Appointment Reminders

Dentally - Practice Settings - SMS Appointment Reminders settings
  • Enable or disable SMS Reminders using the check box
  • Set the timing for reminders from the drop down list - choose from The day before up to 30 days before.
  • N.B. If you are not using SMS Reminders but are using email appointment reminders, set the timing for all reminders in this section.
  • The body of the SMS reminder message is set in the message box. Use the available data tags to individualise the message. Remember that the use of data tags in messages may cause the length of the message to vary.
  • Save the SMS Appointment Reminder section.
  • NOTE the SMS message limit.

SMS Appointment Confirmations

Dentally Practice Settings - SMS Appointment Confirmation settings
  • Enable or disable SMS confirmations using the check box
  • Set the timing for reminders from the drop down list - choose from The day before up to 30 days before
  • The body of the SMS confirmation message is set in the message box. Use the available data tags to individualise the message. Remember that the use of data tags in messages may cause the length of the message to vary.
  • Save the SMS Appointment confirmation section.
  • NOTE the SMS message limit.

Email Appointment Reminders

Dentally Practice Settings - Patient Communication - Email Appointment Reminder Settings
  • Enable or disable email reminders using the check box
  • The timing for reminders is the same as the timing for the SMS Appointment Reminders.
  • If you are NOT using SMS Appointment Reminders, you still need to set the timing in the SMS Appointment Reminder section.
  • The body of the email reminder message is set in the message box.
  • Use the available data tags to individualise the message.
  • Use the formatting options to give your emails a professional appearance.
  • Save the SMS Appointment Reminder section.

Email Footer

Dentally Practice Settings - Email Footer settings
  • Add the text you wish to have at the footer of every email you send from within Dentally here.
  • You can use html and data tags.
  • Save the Email Footer settings.

Patient Friendly Tooth Naming

Dentally Practice Settings - Patient friendly tooth name settings
  • Turn on/off patient friendly tooth naming for invoices and estimates
  • Save any changes you make

Practice Settings

Additional Practice Setting web pages

Each tab in Practice Settings has its own helpful web page. Select what you need from this list:

Practice Settings - Recall Settings

Practice Settings - NHS Settings

Practice Settings - Postal Settings

Practice Settings - Custom Field Settings

Practice Settings - Other Settings - Security, Custom fields and charting, Support, Internationalisation, Payments, Portal

Practice Settings - Billing Settings and Export

Did this answer your question?