It is often useful to know how many patients cancel, and their reasons for canceling. You find this out from your Appointments Report.
Go to Reports> Appointments Section > Appointments Report
- Use the filters to Select whether you want to filter by the date the appointment was meant to take place, or the appointment was booked. If you are unsure, use the "i for information" to select the correct filter.
- Now select the Date range.
- Use Location if you have more than one site
- You will want to set the Status filter to Cancelled, or Did Not Attend
- If you select Status Cancelled, a new box will appear - Cancellation Reason
- Select the appropriate Cancellation Reason from the list
- Select which Practitioner you want to look at the cancellations for, or select All
- Select Future to see patients with or without future appointments booked
- Keep the Patients filter as With Patients
- The Reason filter applies to appointment reasons; Exam, Scale + Polish, etc.
- Payment Plan filter refers to NHS, or Denplan, etc. Select All or the appropriate payment plan.
- Booked by will filter by member of staff who booked the appointment
- Booked Online will include those booked using the online Booking appointment facility, or you can exclude online bookings completely.
The Appointment Report Screen
After you have applied the filters, you will see your report showing your cancelled patients.
There may be a couple of images on the Report.
The pencil denotes an appointment booking note.
The lightning bolt indicates that the appointment was edited using the online booking appointment system.
If you wish, you can export the data from the Report to use it in a spreadsheet outside of Dentally. To do this, click on the Export button.