As part of a contactless reception, patients can pay for treatment through the patient portal on their mobile devices.

Dentally Patient Portal Payments tab
  • Patients use your online booking link from your website

  • They select Existing patient

  • Patients log in with their name and date of birth

  • They enter the verification code sent to their mobile.

  • They see their menu.

  • If there is an outstanding amount due on the account, there is an exclamation mark

  • Patients tap on the payments

  • The outstanding balance is shown.

  • They tap on pay

  • They are taken to their Basket

  • By default, the setting is to pay the whole outstanding amount. If they wish to pay a different amount, they click on "Edit Amount" and enter the amount they wish to pay.

  • They select Pay by card.

  • Patients enter their card details and select Pay

Dentally Patient Portal Promotional Codes

To apply a promotional code

  • At the point at which patients are asked for their card details, beneath the card payment button, use the fields for "Gift cards and Promotional Codes".

  • Enter your promotional code and click Apply

  • The promotion discount will be applied to your balance.

  • Pay for the remaining balance as normal

Dentally Patient Portal Promotional code

To view an invoice

Patients can view their outstanding and previous invoices for the past 3 months.

Dentally Patient Portal - view invoices
  • Select pay now to pay the invoice

  • Click on Actions menu to return to the main menu

Check payment has arrived

  • Payments will appear in the patient's account tab as you would expect.

Online Appointment Booking for Patients

We have a series of web pages to help you see what your patients will see when they use Online Appointment Booking.

How a new patient books their first appointment online

How an existing patient books a recall appointment online

How to cancel an appointment online

How to confirm an appointment online

Patient Portal Options for Patients

We have a series of web pages to help you see what your patients will see when they use the Patient Portal.

How to update the Medical History online

How to update Contact Details online

How to Sign Treatment Estimates online

Contactless Check-in online

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