From 1st December 2020, a COVID-19 triage form is required for NHS patients in England if the patient fails to attend their appointment and has previously received remote advice from a dentist, dental care professional or orthodontic therapist.

These Triage forms were previously completed using the eForm provided via the NHS Compass website and that functionality is still in place, however they can also be completed within Dentally.

Further guidance can be found on the NHSBSA website here.

Completing a COVID-19 Triage form where the patient does not attend a face to face appointment in the practice.

These assessments are completed by raising a treatment plan for an NHS patient and submitting an assessment from the Submit Claim button.

Once a treatment plan is started and contains any NHS items (this can simply be a clinical note) or simply if the patient is registered as NHS in Dentally, the Submit Claim button will be accessible.

Without any completed treatment plan items, the only option to be displayed will be to complete the COVID-19 Assessment form. Any items on the plan will not be sent along with the triage assessment.

Clicking 'Submit Triage Claim' will display the Assessment form.

The Triage Submission screen:

Please ensure that the Practitioner and Contract details are correct as with normal NHS claim submissions.

COVID Status, Reason and Time of Call are mandatory and must be selected.

The Date of the assessment will be set by the Start Date of the plan opened.

If the patient is referred to an Urgent Dental Care centre, the referral reason should be stated and the applicable additional information should be ticked as appropriate before submitting the assessment.

Please note if any of the fields are left blank or are incomplete, you will not be able to send the form.

Upon completion of the assessment form, this will be submitted much like any other NHS claim and the patient's recall update screen will be displayed as before. The Assessment will be queued for 1 hour and submitted automatically after that time. These will display as a 'Triage' claim alongside the patient's claims in their NHS/Claims tab and in the NHS Claims report.

Sending a patient's COVID status following a successful appointment

When a sending a claim for a treatment plan started on or after 1/12/20, if patient has successfully attended appointments in the practice, the number of COVID assessment triage calls at each stage should now be gathered and sent with the claim.

NHSBSA Guidance: Note that Triage Submissions should only now be created if, following the triage call, the intention is for the patient not to attend for a face to face appointment or if the patient is due to attend but fails to attend. Triage Submissions are not required if the patient has a face to face appointment within the practice as a direct result of the triage carried out. As a result, the patient’s COVID status and the number of COVID assessment triages that have taken place should now be captured and submitted as part of the resulting FP17 or FP17O claim.

These fields are displayed when submitting a claim as normal and should be completed by the practice. Dentally will automatically suggest the number of COVID free visits to the practice based on the number of appointments on the plan, but this can be edited by the user.

NHSBSA has given the guidance that updating only one Status per triage call is acceptable and that only triage calls made to patients after 1/12/2020 is required.

Number of triage calls of each type associated with this claim:

Additional NHS England and Wales Support web pages

Submitting an NHS Claim

Dealing with NHS Claim Problems

Resubmitting and Withdrawing NHS Claims

Sending incomplete or FTR Claims

How to use the NHS Claims Report to track the progress of NHS claims in England and Wales

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