Investigating your invalid claim errors for NHS England...
Occasionally you may have NHS claims returned with an error message. Any claims that have been returned show in your notifications in the top right of Dentally, alternatively, you can use the NHS claims report or simply open the patient in question and view their NHS tab.
Use the list below to navigate to the relevant section of this article;
NHS Claims Report
You can use your NHS claims report to keep track of your claims as a whole. It can be ideal for locating patients with errors against there treatments.
Go to reports and open the NHS Claims report
Set your filters to the relevant dates
Change the status filter to Invalid
From here you can work through all invalid claims
Side note - Users with security access levels 3 and 4 will be able to see every provider listed on the report. Those providers with less than level 3 access will only be able to see their own figures.
Patients NHS tab
Open the relevant patient in Dentally after finding them on your NHS claims report
Navigate to the patient's NHS tab
Here you will be able to see the status and can use the NHS claim history icon to view any responses from the NHS, including but not limited to why the claim is invalid
You can use the TP button to jump back to the treatment plan on the chart screen, by clicking the submit button you can view all the claims form you originally sent which will also highlight any responses from the NHS at the top of the form π
Amend the Treatment Plan
Once you understand the error you are receiving you will need to make the relevant changes to the course of treatment and submit this back to the NHS. To make changes to the claim, you will need to first resubmit this plan so it can be edited again...
Once open you can then untick the treatment that needs amending
Amend as appropriate
Check the treatment
Submit the Claim back to the NHS
Further Help Documentation..
If you struggle to decipher the reasons why claims are invalid, or cannot see how to amend claims please contact the NHBSA for further advice.
After speaking with the NHSBSA, if you are still unsure please get in touch with Ellie and the support team for further advice via Live Chat in Dentally.
Alternatively, you can navigate to our other help documents below π
Dealing with NHS Claim Problems - This is an overview of claim errors
NHS Scotland Specific Errors
Additional NHS England and Wales Support web pages