Your claim may be returned with a message such as:
No Band on a Free Repair/Replacement EDI claim
or
EDI claim Free Repair/Replacement Within 12 Months invalid
Error Explained
You will receive this error with these messages because BSA will think the claim for the free repair or replacement is not appropriate. This will typically be because the patient did not have a paid item supplied on that contract in the last 12 months to qualify this replacement one as being free.
How to Resolve
To resolve, alter the free replacement from the treatment item and resubmit the claim.
You can contest the decision with BSA, but that needs to be done outside the Dentally claims process.
Continuation of Treatment
If this is a continuation of treatment (as in its within 6 months of the same banded treatment) leave the item as is, tick to complete but do not click charge.
On the second submission screen, mark the claim as a continuation. This will remove the fee from the claim.
Additional Support
For more help with free repairs and replacements, take a look at our support document: Guaranteed Free Repair / Replacement
Additional NHS Claim Error support documentation
For additional support documents showing you how to resolve common NHS Claim errors, please see below
Dealing with NHS Claim Problems - This is an overview of claim errors
Specific NHS Claim Errors
NHS Scotland Specific Errors