Your claim may be returned with a message such as:

No Band on a Free Repair/Replacement EDI claim


EDI claim Free Repair/Replacement Within 12 Months invalid

Error Explained

You will receive this error with these messages because BSA will think the claim for the free repair or replacement is not appropriate. This will typically be because the patient did not have a paid item supplied on that contract in the last 12 months to qualify this replacement one as being free.

How to Resolve

To resolve, alter the free replacement from the treatment item and resubmit the claim.

Dentally Free Replacement Marker

You can contest the decision with BSA, but that needs to be done outside the Dentally claims process.

Continuation of Treatment

If this is a continuation of treatment (as in its within 6 months of the same banded treatment) leave the item as is, tick to complete but do not click charge.

Dentally Continuation of Treatment on Claim

On the second submission screen, mark the claim as a continuation. This will remove the fee from the claim.

Additional Support

For more help with free repairs and replacements, take a look at our support document: Guaranteed Free Repair / Replacement

Additional NHS Claim Error support documentation

For additional support documents showing you how to resolve common NHS Claim errors, please see below

Dealing with NHS Claim Problems - This is an overview of claim errors

Specific NHS Claim Errors

NHS Claims Error - Claim is invalid

NHS Claim Error - Further treatment within 2 months

NHS Claim Error - Treatment dates are outside the period of the contract or the performer's tenure

NHS Claim Error - Duplicate or overlapping claims

NHS Claim Error - Invalid location ID

NHS Claim Error - No significant treatment on a claim - England and Wales

NHS Claim Error - Further treatment within 2 months

NHS Claim Error - Invalid PIN

NHS Claim Error - SQ Ind claim where original has already been deleted or is in error

NHS Claim Error - Invalid or missing contract name and/or performer number

NHS Claim Error - Inappropriate Treatment code used

NHS Scotland Specific Errors

NHS Scotland Claim Error - No significant treatment on a claim

Additional NHS England and Wales Support web pages

Submitting an NHS claim

Resubmitting and Withdrawing NHS Claims

Sending incomplete or FTR Claims

COVID-19 Triage Assessment Forms

How to use the NHS Claims Report to track the progress of NHS claims in England and Wales

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