When a claim is resubmitted, the Schedule Query Indicator will be set to 'Replace'. This is an automatic action by Dentally to inform NHSBSA that this claim is replacing the previous submitted version.

In some cases, if the claim had not been submitted successfully previously as there had been some sort of error in the claim details, you will receive a response to say they did not need the 'Replace' marker as it had not been successfully processed previously, so in effect, they had never seen it.

The best way to resolve this error is to contact the Dentally Support team. They will help to resolve this before you can resubmit the claim.

For additional support documents showing you how to resolve common NHS Claim errors, please see below

Dealing with NHS Claim Problems - This is an overview of claim errors

NHS Claims Error - Claim is invalid

NHS Claim Error - Further treatment within 2 months

NHS Claim Error - Treatment dates are outside the period of the contract or the performer's tenure

NHS Claim Error - Duplicate or overlapping claims

NHS Claim Error - Invalid location ID

NHS Claim Error - No significant treatment on a claim - England and Wales

NHS Claim Error - Further treatment within 2 months

NHS Claim Error - Invalid PIN

NHS Claim Error - Invalid or missing contract name and/or performer number

NHS Claim Error - Free Repair / Replacement

NHS Claim Error - Inappropriate Treatment code used

NHS Scotland Claim Error - No significant treatment on a claim

Submitting an NHS claim

Resubmitting and Withdrawing NHS Claims

Sending incomplete or FTR Claims

COVID-19 Triage Assessment Forms

How to use the NHS Claims Report to track the progress of NHS claims in England and Wales