Error Explained
You need to put your performer number or contract name in Dentally’s settings in order for the claim to go through.
How to Resolve
NHS contract number
To resolve an NHS contract number go to settings and select Practice.
Then Select the NHS tab from there you can add your NHS contract number.
Click Save.
Performer number
To resolve a performer number issue go to Settings
Then select the user tabs followed by the desired practitioner.
Click the edit button on the right-hand side of your practitioner name and enter the performer number. Remember to click save once you have edited.
For more help with contract names and numbers, take a look at our support docs:
Additional NHS Claim Error support documentation
For additional support documents showing you how to resolve common NHS Claim errors, please see below
Dealing with NHS Claim Problems - This is an overview of claim errors
Specific NHS Claim Errors
NHS Scotland Specific Errors
Additional NHS England and Wales Support web pages