Error Explained

Each NHS contract has an expiry date, and each practitioner is assigned to a contract for a specified period of time. If the treatment is performed and/or submitted with completion date that is after the expiry date the claim will return an error. If the performer is not listed on the contract, and claims are submitted by that performer, it will also return an error.

How to Resolve

There are a number of things you can quickly check yourself within Dentally.

Within Dentally, there are a number of checks you can make.

  • Check that the correct contract is selected on the Claim submission screen. Check that the contract selected is the correct contract. Check that the treatment completion date is within the dates of the contract.

Dentally NHS submission screen showing the Contract and completion date of treatment

  • Check that the performer contract is still valid for the completion date of the treatment. You do this in Settings > Practice > NHS tab > contracts.

  • If the contract has expired, you need to check the completion date of the treatment and check it is within the date of the contract. To do this, you need to go to the Treatment Plan, to the treatment item, check the date competed. Be aware that you may need to untick the completed item to enable it to be edited.

Dentally Treatment Item completion date

If you have checked all these possibilities, there is one check you can make outside of Dentally.

You can check with the local area team that the performer is allowed to submit claims within the specified contract.

Additional NHS Claim Error support documentation

For additional support documents showing you how to resolve common NHS Claim errors, please see below

Dealing with NHS Claim Problems - This is an overview of claim errors

Specific NHS Claim Errors

NHS Claims Error - Claim is invalid

NHS Claim Error - Further treatment within 2 months

NHS Claim Error - Duplicate or overlapping claims

NHS Claim Error - Invalid location ID

NHS Claim Error - No significant treatment on a claim - England and Wales

NHS Claim Error - Further treatment within 2 months

NHS Claim Error - Invalid PIN

NHS Claim Error - SQ Ind claim where original has already been deleted or is in error

NHS Claim Error - Invalid or missing contract name and/or performer number

NHS Claim Error - Free Repair / Replacement

NHS Claim Error - Inappropriate Treatment code used

NHS Scotland Specific Errors

NHS Scotland Claim Error - No significant treatment on a claim

Additional NHS England and Wales Support web pages

Submitting an NHS claim

Resubmitting and Withdrawing NHS Claims

Sending incomplete or FTR Claims

COVID-19 Triage Assessment Forms

How to use the NHS Claims Report to track the progress of NHS claims in England and Wales

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