Dentally

Shelley Withington

Amber Morris

Kevin Bell

NHS help guides for England, Wales, Scotland & Northern Ireland 

NHS - UK Only  

How to add SNOMED codes to treatment items

SNOMED

Contact information for your regional NHS services...

NHS Contact Details

How to correct an NHS claim when the patient has paid part (or all) of the payment in your previous software.

How to add a previous band payment to an NHS claim?

Learn about the different NHS claim statuses and Where you can monitor them from in Dentally

Different stages of an NHS claim

Overview

Updates on the latest NHSBSA claim changes for both England & Wales. Information on upcoming NHS England fee increase...

NHS Changes - April 2023

Updated SDR for NHS Scotland sites during Covid-19 pandemic.

Scottish SDR144 Update

NHS Claim Changes 1st October 2022 - Part 2: Personalised Recall Intervals, New Endodontic Codes and Additional Clinical Information

NHS Claim Changes 1st October 2022 - Part 1: Promoting Skills Mix

The new options on NHS Claims when submitting as of the 1st December 2021.

NHS England CCN46 Changes

Take a read of the latest NHSE changes to the way band 2 treatment is awarded.

Overview of NHS England Band 2 changes – November 2022

NHS Updates

NHS England & Wales

How to set up a Practice for NHS Submissions, Compass & NHS Scotland help desk phone number

Setting up your Practice for NHS Submissions

Applying and correcting the NHS Treatment Category to your treatments

NHS Clinical Data Set and Treatment Settings in Dentally

Setting up

Submitting an NHS Claim

How to send a successful incomplete or FTR NHS claim

Sending Incomplete NHS Claims

Claims & Submissions

How to use the NHS Reports to find out your total UDAs/UOAs or forecast UDAs /UOAs

How do we find out our total UDAs received this year?

Use the NHS Claims Report for tracking NHS Claims status and payments for claims in NHS England and Wales

How to use the NHS Claims Report to track progress of NHS Claims for England and Wales

Reporting

How to deal with an NHS claims returned as a query - UDAs not as expected or  claim more than 2 months late

Dealing with NHS claims and queries

How to understand the NHS England error codes encountered when submitting NHS Claims

Dealing with NHS England Claim Problems

How to deal with the NHS claim error - Invalid XML

NHS Claim Error - Invalid XML Error

Errors

Changes to NHS Wales claims following regulatory updates from 1st April 2022

NHS Wales April 1st Changes - CCN47

How to download and install custom fields for ACORN treatment template custom fields for NHS Wales

ACORN Templates - NHS Wales

Wales Specific

Support articles and tutorials for practices in Scotland dealing with NHS patients

NHS Scotland

How to create a claim NHS Scotland. CHI Search.

Create and submit NHS Scotland Claim

How to claim and resolve incomplete NHS treatment in Scotland.

Incomplete NHS Treatment - Scotland

The Prior Approval Process

The Daybook report has been specifically design for NHS Scottish dental practices using Dentally...

Daybook report - Scotland NHS practices

How to deal with NHS Scotland claim errors in Dentally...

Managing errors on NHS Scotland Claims

All you need to know about NHS NI claims in Dentally. 

NHS Northern Ireland

How to add multiple NHS pin/performer numbers to your dentists? and How to submit claims for dentist with multiple panel numbers?

How to add multiple NHS pin and performer numbers in Northern Ireland?

If you are a Northern Irish NHS dental practice, then follow these steps to successfully add your NHS contract to Dentally.

How to add an NHS NI contract to Dentally?

For Northern Irish NHS dental practices, follow these steps to successfully add your practitioner's performer number and pin to dentally

How to add an NHS performer number and pin to practitioner's in Northern Ireland?

If you are a Northern Irish NHS dental practice, then follow these steps to add your practitioner's prior approval tier limit to Dentally.

How to set a prior approval tier amount for NHS dentists?

If you are a Northern Irish NHS dental practice, then follow these steps to successfully add your patient's HCN to Dentally.

How to add a Patient's Health and Care number in Dentally?

If you are a Northern Irish NHS dental practice, then follow these steps on how to send your NHS claims in Dentally.

How to send an NHS claim in Northern Ireland?

If you are a Northern Irish NHS dental practice, then follow this guide on how to set an exemption against a patient.

NHS exemptions in Northern Ireland

If you are a Northern Irish NHS dental practice, and need to send an incomplete claim then follow these steps

How to send an incomplete NHS claim in Northern Ireland?

If you are a Northern Irish NHS dental practice, then follow these steps on how to send your NHS prior approval claims in Dentally.

How to send an NHS prior approval claim in Northern Ireland?

If you are a Northern Irish NHS dental practice, then follow this guide to learn all about the Filters on the NHS Claims report

How to use the NHS Claims report in Northern Ireland

If you are a Northern Irish NHS dental practice, then follow this guide on how to check the patients claim status from their record.

How to check an NHS claim status from the patients record on Dentally

If you are a Northern Irish NHS dental practice, then follow this guide on how to report on you NHS claims