How to use Dentally Chat for non-urgent messages. Turn on Chat. Use Emoji in chat. Delete chat history
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Dentally's chat function makes it really easy for you to chat with other members of the team for those quick conversations you need to have. If you are a multi-site then you can use internal chat between different practices.

Turn on Chat

In line with all add-on services in Dentally, the chat function is turned on in the Billing Section of the Practice Settings page.
Go to Settings > Practice Settings > Billing tab and Add the Chat function.

Once activated, the chat is in the bottom left-hand corner of every screen. Click on the speech bubbles to enter the chat screen. From there select new direct message and select the user you wish to chat with. You can also select the practice the person you wish to chat with is based in first.

NB. If you cannot see the speech bubble on your computer, click F5 and refresh the screen. The Speech bubbles should then appear. You should only need to do this once.

You can chat with any member of the team.

Click on the team member's name and the chat window opens on the bottom right of your screen. Click in the Message section at the bottom to type your message. The message and any reply is displayed in the top part of the window.

chat dentally

You can minimise, maximise and close the chat window using the window controls.

minimise chat

When minimised, if a member of your team is replying to your message, you will see the bubble with dots.

When minimised, if there is a message waiting for you, the chat window turns blue. Click on the window control to open it.

When you have finished chatting, close the window as normal.

Once you have had a direct message conversation with them once they will remain on the chat list at first click.

direct messages


To add an emoji, click on the smiley at the bottom right of the chat window.

add emoji to chat

To search for an appropriate emoji, use the emoji search. Type in the search term and select the emoji that suits your message.

Chat History

You CANNOT clear or delete chat history. However, the chat history does clear after 100 messages.

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