Appointment Cancellation Reasons

How to set up your appointment cancellation reasons

Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Set your own appointment cancellation reasons so that you can report on them using the Appointments Report.

new diary screen

Go to Settings > Diary > Appointment Cancellation Reasons. You need to have Level 4 (Administrator) permissions.

cancellation reasons

New Cancellation Reason

  • Select New Cancellation Reason

    new appointment reason

  • Type in your cancellation reason

  • Select Save

Edit Cancellation Reason

  • If you wish to edit a cancellation reason, click on the edit icon to the right of the reason.

    edit appointment

  • Make any edits you wish to make and select Save

  • If you no longer wish to use the cancellation reason, mark it as Hidden and Save.

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