Set your own appointment cancellation reasons so that you can report on them using the Appointments Report.
Go to Settings > Diary > Appointment Cancellation Reasons. You need to have Level 4 (Administrator) permissions.
New Cancellation Reason
- Select New Cancellation Reason
- Type in your cancellation reason
- Select Save
Edit Cancellation Reason
- If you wish to edit a cancellation reason, click on the edit icon to the right of the reason.
- Make any edits you wish to make and select Save
- If you no longer wish to use the cancellation reason, mark it as Hidden and Save.