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What to do if Dentally Vision has failed to update
What to do if Dentally Vision has failed to update

Error occurred downloading the acquisition agent, what should i do?

Amber Morris avatar
Written by Amber Morris
Updated over a week ago

FAQ - Dentally Vision Error when updating, what should I do?

If you run into the following error when updating the Dentally Vision Acquisition Agent, you can troubleshoot this Windows error running the Acquisition Agent manually as administrator.

  • Navigate to the following location - C:\Program Files (x86)\Acquisition Agent

  • Righ click on theAcquisition Agent.exe and choose Run as administrator from the drop down list.

Tip💡Make sure you are already logged into your Windows machine as an admin before doing this. If you are not logged into Windows as an Admin you will need to enter your admin credentials. Please contact your IT for assistance if you are unsure of the Admin username and password.

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