Need help updating your Acquisition Agent 🚀
Follow the below instructions to update your Dentally Vision Acquisition Agent on the relevant machine, you will find instruction for both Mac and Windows below 👇
Updating on a MAC 🍎
Follow the video or see the written instructions underneath.
Instructions for MAC update:
Open the Acquisition Agent
Click on the Acquisition Agent in the top left of your mac
Open the Settings
Click on 'Check for updates'
If an update is needed, you will be prompted to either 'remind me later' or 'Download and install'
Click 'Download and Install'
When prompted click 'Install' and Enter your credentials.
Click 'Ok' when prompted for file access.
If prompted again enter your credentials.
Was installation is complete click 'Close'
Updating on Windows 🪟
Follow the video or see the written instructions underneath.
Instructions for Windows update:
Right-click the Acquisition Agent in your toolbar
Click on 'Check for updates'
If an update is needed, you will be prompted to either 'remind me later' or 'Download and install'
Click 'Download and Install'
The installation will automatically start in the background once the download is complete.
If prompted at any point during the update, you must enter your windows admin credentials to successfully complete the installation.
🚨 What to do if my upgrade fails on a windows machine? Follow the instructions here in our FAQ's