NHS Claims Report Filters
To find your claims with Errors, use the filters on the left-hand side of the report to narrow down what you are looking for. In this scenario, we are using the Status Filter.
The filters that you see on this report may vary from what you see here depending on how you have Dentally set up. For example, the Contract field will only show on this report if you have multiple contacts set up within your Dentally settings, So do not be concerned if these Filters appear differently for you.
Here is a list of ALL the possible Filters, depending on how you use the Dentally system;
Date - From and Until - will look at all the claims sent in the set time frame
Location - allows you to choose just one practice if you have multiple set up in our group.
Practitioner - Allows you to narrow down your search to one person.
Status - Will let you choose to see all claims in a specific status. In this case we are looking at the Error status only.
NHS Band - This field will show if you have claims that come under different Bands, such as prior approval or ortho claims.
Contract. - This field will show if you have multiple contracts set up within your Dentally settings.
To view the Treatment Plan in another tab, click on the box to the left of the Treatment Plan number.
To view the patient record in another tab, click on the box to the left of the patient's name.
The Report screen
In the NHS Claims Report you will see several claim buttons.
New - Recently created - it very quickly moves to Queued.
Queued - waiting to be transmitted to NHS - you will only see this code if there is a problem with the eDental system. You do NOT need to try to submit these claims again. It will happen automatically.
Received - The claim has been sent to the NHS and is waiting for their response.
Submitted - The claim was successfully submitted, and we are awaiting the reconciliation.
Queried - The claim has been queried. Often the response from Practitioner Services is that the amount you have claimed and that they wish to pay is different - Go to the individual patient record to see what to do next.
Error - There is an Error. Go to the individual patient record to see the error and error number, and to work out what to do next. See our web page Managing errors with NHS Scotland Claims for help with these errors.
Invalid - The claim has something wrong with it and cannot be processed. Go to the individual patient record to see what is invalid and to work out what to do next.
Completed - Claim paid and marked as complete.
Payment & Reconciliation
Practitioner Services release the payment information towards the end of each month. Dentally asks for the information every Sunday morning and reconciles the claims if they have been released that week.
You can see the progress of claims in the NHS Claims Report.
Other Dentally web pages to help you with NHS Scotland Claims include: