Advice and answers from the Dentally Team

Search results for:recalls

Sending Recalls

Run the recalls report, send recalls to the right patients… Sending Recall Letters from the Recalls Report… Skip or Delete Recalls
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Troubleshooting Recalls

Hints & Tips if Recalls do not appear to be giving you the results you expect… A patient has not received a recall… A patient has received a recall, but has an appointment booked
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Automated Recalls

How to set up and manage Automated Recalls, Recall Workflows and how to contact missed Recalls… Automated Recalls looks back 1 week only. It does NOT look for recalls in the past… Inform Dentally that you would like to have Automated Recalls, and we will turn your Automated Recalls
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

The Recalls Tab

How to use the Recalls tab to keep track of a patient's recalls… The Recalls Tab in the patient’s record keeps track of the recalls that have been created for this patient… For more information on how Recalls work in Dentally, have a look at our web page on How Recalls work
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Practice Settings - Recalls

Practice Settings - Enable Recalls - enable automated recalls… Enable/disable recalls here using the check box Select the timing for running recalls… If you have more recalls to be sent than you have allowed in your daily limit, the remaining recalls
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Setting the Practice Recalls

How to set up your Practice Recalls… Enabling Recalls… Run Recalls
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

How to Skip/Delete Recalls

How to skip or delete a recall for a patient… If it is necessary to skip or delete a recall from the recall report, select the patient and click on… In these cases, you will need to skip their recall.
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Stopping and Restarting Automated Recalls

If you wish to temporarily stop Dentally from sending automated recalls and how to subsequently restart the service… ❓When you decide to start resending recalls, do you want the backlog of recalls due while the option… to turn off recalls altogether to pause the creation of new recalls
Kevin Bell avatar
Written by Kevin Bell
Updated over a week ago

How Manual Recalls Work in Dentally

An overview of how recalls work in Dentally… An Overview of how Recalls work… Run the Recalls Report
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Getting started with automatic recalls in Dentally

Remove the stress of recalls and save your team time by utilising Dentally's recall automation features...… Why should I be using recall automation in Dentally?… example gif video below 👇 highlights how to set up one stage of a single workflow after turning on your recalls
Amber Morris avatar
Written by Amber Morris
Updated over a week ago