If you sent the claim in the last hour - change the status to cancel. If the claim has already been sent to the NHS and received, the cancel status will not be available and you'll have to use the below steps to resubmit or withdraw the claim correctly.
Resubmitting a Claim
Navigate to the patient’s NHS tab and select the claim you need to resubmit by clicking on the View Treatment Plan button.
Select Re-open Treatment Plan. The plan will now be open on the Chart screen again ready to be edited.
Make your required changes and once you are happy submit the claim as normal.
You will be presented with the submission screen as normal. Where you can make further changes if required. Such as the start and end dates, exemption, contract or declaration details.
The claim will be resubmitted using the same NHS Claim ID and will be sent with a marker informing the NHSBSA that this is a replacement for the existing claim.
Withdrawing a Claim
If you need to remove the claim entirely and not receive the UDA value, the claim needs to be withdrawn. This action should only be used if the claim was raised entirely in error.
Follow the stages above to re-open the treatment plan and click on Submit.
You will then see the Withdraw Claim option.
Confirm this option and the claim will be resubmitted with a marker requesting that the claim is withdrawn from your contract.
Please note: You can never resubmit a withdrawn claim
Withdrawing a claim will remove it from the records of the NHSBSA entirely.
If you need to send the claim through to the NHSBSA after withdrawing you will need to create and submit this under a new treatment plan. The most efficient way of achieving this is to clone the existing plan in order to create a new one.
Patient Charges
If a claim is withdrawn because the treatment was inappropriate for this patient or was simply not carried out, withdrawing the claim will not remove the patient's charge.
The treatment should not be marked as complete for this patient and any resulting patient charge should be removed by deleting the invoice.
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