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Dealing with NHS England Claim Problems
Dealing with NHS England Claim Problems
How to understand the NHS England error codes encountered when submitting NHS Claims
Shelley Withington avatar
Written by Shelley Withington
Updated over a week ago

Some claims may raise a problem and the NHSBSA & will return a message stating the problem into your Dentally software...

These claims will be marked as Invalid and you will receive a message in your Notification centre at the top right of your Dentally screen πŸ‘‡

Clicking on the message in the notifications list will take you to that claim so you can deal with the problem. Take a look at this help guide on how to resubmit your NHS england claims.

When you have amended the issue with the claim, just go to the Submit option on the treatment plan screen again and submit the claim back to the NHS.

Finding Other Claims with Problems

You can find any claims that currently have an Invalid status by running an NHS Claims Report.

From the Reports Menu, select NHS Claims. This list can be filtered by Date Range, Performer, NHS Band and Status.

To find any claims that are currently marked as invalid and in need of attention, use the Status filter and set it to Invalid.

You will be then shown any claims that need attention. The View button by each claim will take you to the treatment plan tht the claim was raised from.

Additional NHS Claim Error support documentation

For additional support documents showing you how to resolve common NHS Claim errors, please see below...

NHS Scotland Specific Errors

Additional NHS England and Wales Support web pages

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