Error Explained

You do not have a valid PIN for your practitioner inputted into Dentally. This means you will be unable to submit NHS claims.

How to Resolve

  • Check the performer's PIN is correct on Compass. If it is then add it to Dentally.

  • To do this go to Settings > Users > Practitioners > fill in Performer PIN

If you wish to resubmit a claim once your PIN is valid then simply hit submit again on the desired claim. Be sure to fill out all right boxes, check declarations and submit.

For more help with Invalid performer PINs, take a look at our support docs:

Setting up practice for NHS submissions

Adding new practitioner

Additional NHS Claim Error support documentation

For additional support documents showing you how to resolve common NHS Claim errors, please see below

Dealing with NHS Claim Problems - This is an overview of claim errors

Specific NHS Claim Errors

NHS Claims Error - Claim is invalid

NHS Claim Error - Further treatment within 2 months

NHS Claim Error - Treatment dates are outside the period of the contract or the performer's tenure

NHS Claim Error - Duplicate or overlapping claims

NHS Claim Error - Invalid location ID

NHS Claim Error - No significant treatment on a claim - England and Wales

NHS Claim Error - Further treatment within 2 months

NHS Claim Error - SQ Ind claim where original has already been deleted or is in error

NHS Claim Error - Invalid or missing contract name and/or performer number

NHS Claim Error - Free Repair / Replacement

NHS Claim Error - Inappropriate Treatment code used

NHS Scotland Specific Errors

NHS Scotland Claim Error - No significant treatment on a claim

Additional NHS England and Wales Support web pages

Submitting an NHS claim

Resubmitting and Withdrawing NHS Claims

Sending incomplete or FTR Claims

COVID-19 Triage Assessment Forms

How to use the NHS Claims Report to track the progress of NHS claims in England and Wales

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